Returns & Exchanges

At Dr. Pen Australia, we want you to be completely satisfied with your skincare journey. If you change your mind or receive a faulty item, we offer a straightforward return process within 30 days of purchase to ensure your peace of mind.

1

Initiate Your Request

Contact our dedicated customer support team via email with your order number and reason for return to receive your Return Authorization (RA) number.

2

Prepare Your Package

Ensure the items are in their original, unopened packaging with all seals intact. Securely pack the products to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided return label or address the package to our Sydney warehouse, then drop it off at your nearest Australia Post outlet.

4

Receive Refund or Exchange

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing