Frequently Asked Questions
Everything you need to know about your skin transformation journey.
Are your Dr. Pen devices authentic?
Yes, we are an authorized Australian retailer. All our devices come with a unique verification code that can be authenticated on the official Dr. Pen website to ensure you have a genuine, high-quality product.
How long does shipping take within Australia?
We offer fast shipping across Australia. Standard shipping typically takes 3-5 business days, while Express Post usually arrives within 1-2 business days depending on your location.
What is your return policy for hygiene products?
Due to the nature of microneedling products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase for hygiene and safety reasons.
Do the devices come with a warranty?
Absolutely. All Dr. Pen devices purchased through our store include a 12-month manufacturer warranty covering any technical defects or functional issues.
Which needle cartridges should I choose for my skin concern?
The choice depends on your goals: 11-16 pin cartridges are ideal for scarring and deep wrinkles, while 36-42 pin cartridges are better for skin rejuvenation and large pores. Nano-needling is best for product absorption and sensitive areas.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay, ZipPay, and Klarna, allowing you to start your skin treatments now and pay in interest-free installments.